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Timesheet Options for IHSS Providers

Electronic Visit Verification (EVV) is Coming to Trinity County Beginning July 1, 2020

         EVV Outreach Letter to Providers May 15, 2020

         EVV Outreach Letter to Recipients May 15, 2020

For information on Electronic Visit Verification, go to https://www.cdss.ca.gov/inforesources/IHSS/EVV  

 

Go to the Electronic Services Portal (ESP) website to find out about new online services available for IHSS Providers and Recipients.

 

Electronic and Telephonic Timesheets

Submit and Approve Timesheets Online or By Telephone!

Electronic Visit Verification is here and paper timesheets are no longer available. All Trinity County IHSS Recipients & their Care Providers are required to submit & approve their timesheets either online via the Electronic Services Portal (ESP), or by phone via the Telephone Timesheet System (TTS). Using the Electronic Timesheet System (ETS) reduces the wait time between mailing a timesheet at the end of a pay period and when the check is delivered. The Telephonic Timesheet System (TTS) allows blind and visually impaired persons, or persons with no internet access the ability to approve timesheets over the phone. 

Electronic Timesheet System (ETS)

The ETS reduces some of the most common errors that stop a timesheet from being paid:

  • Missing recipient or provider signatures
  • Unreadable or scribbled writing
  • Postal service problems (destroyed or lost mail, or delays in delivery)

    Getting Started on the ETS

    To get started using the ETS, both the IHSS recipient and provider need to have the following:

    • A valid email address
    • Access to the internet via WiFi or cellular connection
    • A smart phone, tablet, lap top or computer

    Recipients will be notified by email when their providers wish to enroll the ETS, if the recipient is already registered for the ETS or the provider enters the recipient's email address when prompted to send an email request.   

    Click here for information on how to register for a free email account. 

    Register Today!

    Go to the Electronic Services Portal (ESP) website to find out about new online services available for IHSS Providers and Recipients.

    Go to the CDSS Electronic Timesheets webpage to set up an account by selecting the “New User Registration” link, and follow the online prompts.  Want to know more?  Visit the California Department of Social Services website to watch videos about the ETS before you decide or review the documents below:

    Benefit of Registering on the ETS for Providers

    Even if the recipient and provider decide not to use the ETS for timesheets, by registering on the ETS, the provider will be able to see the most current information 24/7:

    • Timesheet Status
    • Payment Status
    • Payment History (last 3 months)

    Having Problems Using the ETS?

    Contact the ETS Help Desk at 1-866-376-7066 (Option 4) when recipients or providers experience problems with the ETS, such as:

    • Connectivity, Navigation and System Performance
    • Password Resets
    • Registration and Enrolling for timesheets
    • Filling out or approving timesheets
    • General Questions about the ETS

    Contact the IHSS office at 530-623-8209 when Recipients and Providers have questions about

    • Authorized hours
    • No available hours to pay
    • Rejected timesheets due to errors (claiming over 70%)
    • Ineligibility issues

     

    Telephonic Timesheet System

    The Telephonic Timesheet System (TTS) is another option available to recipients and providers that may not have internet access, or are blind or have visual impairments that make reviewing and signing a timesheet difficult. 

    Please read the TTS for ETS Overview handout before signing up. 

    Recipients will have to notify the IHSS office that they want to use the TTS, by calling 530-623-8209. When talking with a IHSS representative, the recipient will also have to provide their IHSS Case Number and choose a Recipient Authentication Number (RAN) which is similar to a PIN in order to sign up for the TTS.

    When the provider submits their timesheet on the ETS or by mail to the Timesheet Processing Facility (TPF), the recipient will be called by the TTS to verify the hours claimed on the timesheet and approve payment. 

    Important Facts to Know About the TTS:

    • The TTS will attempt to call the recipient three times.
    • If the recipient's phone number is disconnected or the recipient has not answered or called in on their own, the County IHSS office will be notified.
    • If the recipient forgets their RAN or makes three attempts to enter an incorrect RAN, the TTS will lock the recipient out and they will need to call the IHSS office to change the RAN.
    • If the recipient does not approve the timesheet, it will still be paid.

    TTS Assistance Line Support

    The TTS makes automated calls to recipients for timesheet approvals from 8:00 a.m. to 7:00 p.m. (PST), Monday through Friday, excluding holidays.

    Recipients can call on their own to approve any submitted timesheets from 8:00 a.m. to 7:00 p.m. (PST), Monday through Friday.  Calls made to the TTS outside of the hours listed will not be processed by the system or by an Assistance Line representative and recipients will have to call back during hours of operation.

    Live representatives are available from 8:00 a.m. to 5:00 p.m. (PST), Monday through Friday, excluding holidays.

    The Assistance Line phone number is 1-844-576-5445.